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1. What par to our Avaya One Cloud TM portfolio enables our customers and partners to quickly integrate communications capabilities like voice, video, and messaging into their applications without building back-end in rastructure and inter aces?

Avaya One Cloud TMU UCaaS

Avaya One Cloud TM Automation

Avaya One Cloud TM CCaaS

Avaya One Cloud TM CPaaS

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2. Which is viewed a main driver or many of four customers seeking digital transformation?

Customer Experience

Special e ects

Cost

Employee productivity

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3. Avaya is uniquely positioned to deliver effortless Customer Experience, Employee Experience, and User Experience based on three key defining principles.

Which are those key principles?

Speed-to-value, Cloud technology, and innovate at the edge

Extensible technology partnerships, award-winning security, and customer support

Speed-to-value, extensible technology partnerships, and innovate at the edge

Extensible technology partnerships, innovate at the edge, and award-winning security

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4. You have a large customer that is not ready to completely shift to Cloud but would appreciate some of the benefits of a Cloud model.

Which deployment model do you think would be most appropriate for this customer?

Perpetual License

Avaya One Cloud TM Private Cloud

Avaya One Cloud TM Subscription

Avaya Call Management System

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5. Which are our target customers or Avaya One Cloud TM UCaaS? (Select four.)

Looking to support a mobile work force

Is centrally located with 20 employees in the same building

Needs away to ease collaboration across disparate teams

Looking or a contact center solution that sits on top of their existing in rastructure

Transitioning to a work from home model

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6. When doing your discovery with a customer, what opportunities do you see?

Which are company situations that represent great opportunities for discussing the capabilities offered by Avaya One Cloud TM UCaaS? (Select four.)

Managers are looking or away to ease collaboration across disparate teams

Tenured employees are invested in the company's legacy system

Management complains that multiple applications are cumbersome to integrate

A customer needs the ability to support a mobile work force

A customer is transitioning to a work from home model

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7. In the modern UC Market, mobility is a key factor.

Mobility includes which o the following? (Select three.)

Connect from anywhere

Work from any device

Mobile first experience

Fixed route services

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8. What par to our Avaya One Cloud TM portfolio to empower their employees with faster, always-on continuous collaboration across the enterprise and with gives businesses the platform the contact center?

Avaya One Cloud TM UCaaS

Avaya One Cloud TM Automation

Avaya One Cloud TM CPaaS

Avaya One Cloud TM CCaaS

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9. Which statement best describes the attribute so the “Experience Economy?"

Customers want less attention and want to get what they need without help from the organization.

Customers spend much of their time looking or the cheapest deals and they don't want the organization to customize their experience.

The memories, emotions, and feelings that customers takeaway ultimately matter the most.

The business is constantly calling the customer and giving them unsolicited in formation and offers is what drives the Experience Economy.

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10. How would you best open a conversation with your customer around the capabilities of the Avaya OneCloud TM UCaaS portfolio?

Is your organization equipped with the right technical capabilities?

Tell me about the experiences you bring to your customers.

What are the biggest challenges you think your organization will ace next or both year?

How has your organization handled the hybrid work environment remote workers and those in the office?

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11. The composable nature of Avaya One Cloud TM frees our customers from the _____ that comes with traditional, monolithic architectures.

technical debt

constraints of staying on a budget

predictability of processes

layers of management approvals

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12. The Composable Enterprise Architecture of Avaya One Cloud TM consist of four elements.

Which are the four elements?

Hybrid Cloud Delivery Architecture, Partitioning Services, Experience Development Platform, and Avaya Experience Builders TM Program

Public Cloud apps, Avaya Experience Builders TM Program, Experience Development platform, and APIs

Avaya Edge Program, Hybrid Cloud Delivery Architecture, Public Cloud apps, and Experience Designers

Avaya Experience Builders TM Program, Avaya Edge Program, APIs, and Private Cloud apps

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13. Avaya has a vast _________ across various technology areas that complements our industry-leading portfolio.

ecosystem of partners

selection of Cloud o erings

staff of security analysts

network of support centers

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14. 1.Which statement best describes Avaya One Cloud TM?

It is an analog outbound platform or creation and management of outbound and blended campaigns and customer communications.

It is analog platform that can apply voice commands instead of dual tone multifrequency or messaging functions like sending, deleting, and replying.

It is a digital platform that gives businesses the ability to integrate with Oracle Business Intelligence Cloud, Crystal Reports, and Domo B

It is an Al-Powered Total Experience Platform that enables organizations to create and deliver in-the moment experiences that matter.

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15. The_____________ leverages Citizen, Avaya, and Partner developers. This collaboration offers unequalled experience building know-how both in the form of Avaya services and thousand so application developers.

Avaya Workflow Developers TM

Avaya App Developers TM

Avaya Application Builders TM

Avaya Experience Builders TM

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